Last Updated on October, 2024
A receptionist is clients’ first contact when they walk through your doors. First impressions can make or break their perception of the organization.
As a receptionist, you are the glue holding the organization together, which makes it of the utmost importance that you are always on your A-game.
You’re in luck if you want to improve your desk receptionist skills.
There are tons of receptionist training courses that can make you a powerhouse of a receptionist.
However, with the countless receptionist training programs available, figuring out which course you should go for can be challenging.
This is precisely why I’m here to help! Read on to learn about the 13 best receptionist courses you can take to be the best professional receptionist any organization could dream of!
Contents
- The 13 Best Online Receptionist Courses
- 1. Become a Corporate Receptionist
- 2. The Professional Receptionist Training Course
- 3. Basic Secretarial Training Course
- 4. Becoming a Medical Receptionist
- 5. Complete Dental Receptionist Training
- 6. Business Skills – Receptionist and Frontline Course
- 7. Hotel Receptionist Certification
- 8. Effective Communication in Customer Service
- 9. Creating a Positive Customer Experience
- 10. General Receptionist
- 11. Professional Receptionist Diploma
- 12. Office Admin and Receptionist Course
- 13. Introduction to Front Office
- What to Look for in Online Receptionist Courses?
- What Are the Pros of Taking an Online Receptionist Course?
- FAQs
- Bottomline
The 13 Best Online Receptionist Courses
Here are the 13 best receptionist courses you can take to develop the skills necessary to be an amazing receptionist!
1. Become a Corporate Receptionist
Platform: Udemy
Instructor: Dina Jumabayeva
Content: 15 video lessons
Length: 1 hour and 3 minutes in total.
Cost: $44.99
Dina Jumabayeva is a business professional and coach who gives you a comprehensive crash course on becoming a successful professional receptionist.
This excellent introductory course provides a ton of information on all the skills necessary for being a good receptionist. It’s fun and concise, and you get a certificate upon completing the course.
This course is perfect for employees who engage with customers and regularly complete administrative tasks.
However, this course only takes a foundational approach to receptionist training as it is very short. It also comes off as more theoretical than practical in its approach.
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2. The Professional Receptionist Training Course
Platform: Udemy
Instructor: Magda Hamman
Content: 12 video lessons
Length: 2 hours and 25 minutes in total.
Cost: $64.99
Madga Hamman is a business professional with over 30 years of experience. Rest assured, you’re in good hands here.
This receptionist training course aims to instill you with confidence, greater productivity, and all the necessary skills to be a great receptionist.
Magda Hamman’s teaching is simple, yet effective, and this course is chock-full of practical insights. It covers everything from telephone etiquette to personal style to administrative duties.
This is a great course for beginners or anyone looking for a refresher.
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3. Basic Secretarial Training Course
Platform: Udemy
Instructor: Adele Beukes
Content: 6 video lessons
Length: 39 minutes in total.
Cost: $24.99
Adele Beukes is an educator, motivational speaker, and trainer. In this receptionist training course, she covers all the technical skills and basic knowledge expected of a professional receptionist.
This short and inexpensive training course is perfect for anyone looking for a quick refresher or introduction to the world of receptionists and front desk workers.
Upon completing this course, you will receive a certificate to add to your CV. However, this certificate is not formally accredited.
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4. Becoming a Medical Receptionist
Platform: Udemy
Instructor: Dina Jumabayeva
Content: 10 video lessons
Length: 1 hour and 7 minutes in total.
Cost: $34.99
Dina Jumabayeva is back at it with another Udemy course, focusing on the skills required to be a medical receptionist.
By the end of this short course, you will learn the basics of medical filing and records and improve your communication skills in the medical field.
This training course for medical receptionists is practical and field-oriented.
However, it doesn’t come with any additional course material. This is not the most thorough course because of its short time period.
Regardless, though, this is an excellent course for anyone looking to take up a job in the medical field. It gives a great rundown of health and safety and the specific terminology used in such an environment.
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5. Complete Dental Receptionist Training
Platform: Udemy
Instructor: Rahul Monga
Content: 52 video lessons
Length: 3 hours and 7 minutes in total.
Cost: $39.99
Rahul Monga is a digital marketer, communications trainer, and dental instructor with experience in creating over 24 online courses. He is also skilled in public speaking and effective communication.
This course is ideal for any person interested in all the administrative outlooks of the dentistry business.
And when I say all the administrative aspects of dentistry- I mean ALL. This course will prepare you to perform front desk duties at all nine types of dental offices, such as endodontists, orthodontists, pediatric dentists, etc.
A considerable benefit of this course is that it covers all this information for a very inexpensive price. Such a steal!
The course contains very clear explanations of terms specific to the dental industry delivered to you by an experienced instructor you can trust.
However, this course does not use visual examples or infographics, which can be a downside if you are a visual learner.
There are also no course assessments or quizzes that will help you retain what you’ve learned.
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6. Business Skills – Receptionist and Frontline Course
Platform: Skillshare
Instructor: Chantelle Joubert-Dreyer
Content: 12 video lessons
Length: 1 hour and 12 minutes in total.
Cost: As part of the subscription plan costing $29 per month or $99 annually (around $8.25 per month)
Chantelle Joubert-Dreyer owns two Skills Development Colleges in South Africa. She specializes in soft skills training and the secretarial and office support industries.
This well-structured course has many examples and an engaging instructor, which will significantly aid learning.
This receptionist training course focuses a lot on effective communication and covers the ins and outs of switchboard operation.
It is ideal for anyone who just got a job in a front desk role and is looking to dazzle their employer.
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7. Hotel Receptionist Certification
If you want to start in the hospitality industry, this receptionist training course is perfect!
New Skills Academy is approved by the CPD, and they have excellent reviews on Trustpilot.
This receptionist training course is much longer than most of the other courses on this list, and it is jam-packed with details on hotel reception work.
It is beneficial as it looks at security and legal issues that come with working in hotel reception, along with the basic skills receptionists should have.
You will receive 24/7 student support with this course. Purchasing it will also give you lifetime access.
However, it is more pricey than most courses on this list.
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8. Effective Communication in Customer Service
Within three lessons, EdApp covers mastering your communication and listening skills to ace the receptionist role.
EdApp is an award-winning mobile learning platform, and you will learn how to interact and engage with customers by asking the right questions and being an active listener.
This course is full of interactive scenarios, making learning fun and entertaining.
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9. Creating a Positive Customer Experience
This professional receptionist training course offered by EdApp is a thorough look at how receptionists can improve client relationships and experiences.
Aspiring receptionists will learn how to handle difficult clients and customer complaints, and the proper business etiquette required for a front desk job.
As EdApp is a mobile learning platform, you can have a high-quality learning experience on the go.
Your learning experience will also be gamified, which makes learning business etiquette way more fun and engaging.
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10. General Receptionist
Platform: Universal Class
Instructor: Linda Zavadil
Content: 12 video lessons
Length: 6 hours in total.
Cost: $120 ($95 if the student does not require a certificate).
Linda Zavadil is a business professional and MA graduate with more than 20 years of experience in customer relations.
In this course, she examines a receptionist’s “ripple effect” on an organization. She discusses developing your skills to work towards your company’s good.
The best thing about this receptionist training course is that you will receive a formally accredited certificate upon completing the course, and you will also receive 0.6 CEUs.
The course also has 20 assignments that will help solidify your learning.
However, it is relatively more costly than the other courses on this list.
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11. Professional Receptionist Diploma
This professional receptionist training course offered by the John Academy is aimed at both beginners to a receptionist role and seasoned individuals.
However, this course is ideal for more experienced receptionists as it dives into all the minute details of a receptionist’s job. For starters, 36 modules thoroughly cover using Microsoft Word, Excel, and PowerPoint professionally.
This level of detail may be too overwhelming for a newcomer to the job. Therefore, a less extensive course may better suit a beginner receptionist.
Suppose you are familiar with being a receptionist but want to develop your skill set, impress employers, and further your career. In that case, this course is perfect for you.
This course provides you with an accredited qualification in the UK and internationally.
You must also sit for an online multiple-choice exam at the end of the course. Before the final exam, there is a mock examination you can take, too. This will ensure that you retain all the information you learned.
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12. Office Admin and Receptionist Course
This intermediate John Academy course is a great pick for beginners, too. It is a very long course, which may seem intimidating to some. However, the structure of the course is straightforward to follow!
You will learn everything you need to know as an office admin through this course, from the everyday duties it entails to how to excel at all of them.
You need to take both a mock exam and a final exam at the end of the course, ensuring that you’ve retained all the information you learned throughout.
This program will provide you with an accreditation recognized in the UK and internationally.
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13. Introduction to Front Office
Platform: typsy
Instructor: Sofia Barroso Gomez
Content: 10 video lessons
Length: 37 minutes in total
Cost: Available as part of a subscription plan costing $9.99 per month.
Sofia Barroso Gomez has over 10 years of experience in the hospitality industry. She was even named International Receptionist of the Year in 2016, so she knows what she’s talking about.
Working at the front desk in the hospitality sector involves a lot of responsibilities.
These include duties like managing check-ins and check-outs, handling phone calls and luggage, ensuring rooms are ready for guests, using office equipment, and coordinating with different departments.
Other than being taught by an award-winning professional, this course is also endorsed by the Institute of Hospitality.
With this course, you can learn at your own pace, which strongly focuses on improving customer satisfaction.
However, it is shorter than most other courses on this list.
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What to Look for in Online Receptionist Courses?
Choosing the right online receptionist course can feel impossible with all the options.
However, here are some things that will help you pick the right course:
What Are the Pros of Taking an Online Receptionist Course?
Here are some of the benefits you can gain from taking professional online receptionist courses:
Other course categories you might like:
FAQs
Bottomline
Being the first person customers meet when they walk into your business premises can be challenging.
However, taking an online receptionist course can significantly improve your performance in the whole range of front desk responsibilities required of a receptionist.
There are many inexpensive options that won’t take you a lot of time to complete, so they are the best way to rise up the corporate ladder.
And now that you have a list of the best receptionist courses you can take, nothing can stop you from success in the business world!
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